If you have any questions about any of our policies, please contact us.
All UK orders are dispatched within 1-2 working days, although we aim to dispatch same day if orders placed before 4pm. All products are shipped via Royal Mail 1st class and costs £3.95. Orders including human apparel can take up to 14 days for arrival due to being made to order. Orders with ID tags or Eco Poo Bag Dispensers can take up to 7 days for dispatch. Please allow up to 10 days before contacting us about a missing parcel as there are still delays due to covid for UK deliveries.
We ship worldwide, prices are set at checkout. All international orders are dispatched within 1-2 working days and are shipped via Royal Mail, international deliveries can currently take up to 30 days to arrive. International customs charges and tax are not within our control and you may be required to pay these dependant on your country and location.
ACCEPTED PAYMENT METHODS.
RETURN & EXCHANGE POLICY.
If you find you are not satisfied with your order, we are happy to offer an exchange or refund. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item we can rectify the issue and make it right. We ask you contact us within 7 days of your order at firstname.lastname@example.org so we can resolve said issue!
All returns must be returned to us in all the original packaging in an unworn condition. Return postage will not be reimbursed and we recommend having the return package signed for as we cannot be liable for missing post. We do not accept returns on any personalised/made to order products such as ID tags, hoodies and sweatshirts unless they arrive damaged or defective. If you need to exchange a product for a different size IE collar, they must be returned to us in all the original packaging in an unworn and sellable condition.
Our own brand products have been robustly made using the finest quality materials. However we know that some dogs can sometimes be incredibly hard on their collars and leads and we have a couple of tips for you to follow to keep your products looking as fabulous as they day you bought them!
All our products are machine washable (ensure its on a delicate warm water cycle). We suggest putting our leads and collars inside a sock or a laundry bag to protect the hardware.
Please ensure products are air dried and not placed on a radiator as this can cause damage to your products.
Any collar or leash will show wear with time, usually in the form of fraying edges, this can be cleaned up with sharp scissors, if you need any help or advice on this please contact us.
PRIVACY & SAFETY.
Sidney&Sapphire collects personally identifiable information provided by you on our site for the purpose of fulfilling orders and communicating information about our company only.
All information collected by us is used for transactions, communication and marketing our products and services to you. We do not sell or share any information you provide us to any third parties.
Sidney&Sapphire take every precaution to protect the information provided to us. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com's applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or money owed, to poll your opinions through surveys or questionnaires or to send updates about our company.
If you don't want us to process your data anymore, please contact us at email@example.com
Thankyou for your interest in sharing our products with your customers. We would be happy to speak to you about adding our products into your retail operations. For any wholesale inquiries please contact us at firstname.lastname@example.org or you can directly search for us on Faire. Once we receive your inquiry, we will contact you to find out how we can meet your needs. We look forward to speaking with you!