SHIPPING POLICY:

 

UK Shipping: 

All orders shipped within 1-2 working days and dispatched 1st class. Human apparel can take up to 14 days for arrival due to being made to order.

International Shipping: 

We ship worldwide, prices are set at checkout.

CUSTOMER CARE:

Our products have been robustly made using the finest quality materials. However we know that some dogs can sometimes be incredibly hard on their collars and leads and we have a couple of tips for you to follow to keep your products looking as fabulous as they day you bought them! 

All our products are machine washable (ensure its on a delicate warm water cycle). We suggest putting our leads and collars inside a sock or a laundry bag to protect the hardware. 

Please ensure products are air dried and not placed on a radiator as this can cause damage to your products.

Any collar or leash will show wear with time, usually in the form of fraying edges, this can be cleaned up with sharp scissors, if you need any help or advice on this please contact us 

PRIVACY & SAFETY

Sidney&Sapphire collects personally identifiable information provided by you on our site for the purpose of fulfilling orders and communicating information about our company only.

All information collected by us is used for transactions, communication and marketing our products and services to you.

We do not sell or share any information you provide us to any third parties. 

Sidney&Sapphire take every precaution to protect the information provided to us. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com's applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or money owed, to poll your opinions through surveys or questionnaires or to send updates about our company.

If you don't want us to process your data anymore, please contact us at sidneyandsapphire@gmail.com 

WHOLESALE

Thankyou for your interest in sharing our products with your customers. We would be happy to speak to you about adding our products into your retail operations. For any wholesale inquiries please contact us at sidneyandsapphire@gmail.com. Once we receive your inquiry, we will contact you to find out how we can meet your needs. We look forward to speaking with you!  

ACCEPTED PAYMENT METHODS

  • Credit / Debit Cards

  • Paypal

  • Clearpay

  • Laybuy

RETURN & EXCHANGE POLICY 

If you find you are not satisfied with your order, we are happy to offer an exchange or refund. 

We ask you contact us within 7 days of your order at sidneyandsapphire@gmail.com so we can resolve any issues! All returns must be returned to us in all the original packaging in an unworn condition. Return postage will not be reimbursed and we recommend having the return package signed for as we cannot be liable for missing post.